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Return to shopFAQ
Shopping Information
Yes, we deliver worldwide.
The product processing time depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product.
It normally takes 2-7 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, national holidays, etc. We apologise in advance for any inconvenience caused by these delays and thank you for your patience.
Orders cannot be cancelled after they have been confirmed through our website.
Please note that the shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to an invalid address, the customs clearance procedures or other causes. Thank you for your understanding.
Contact us if you wish to receive more info towards the delivery to your country by emailing us to support@briellion.com or to start the chat with us on the website.
You get the exact Plug type that is meant for your region or country. If you do want to receive another Plug type than the one of your country then mention this in the order note before ordering or send us your order number and request another Plug type by e-mail. You can email us to support@briellion.com.
Plug Type Information:
We provide the appropriate plug type for your region. Here are the plug types we offer:
- Europe: Type C
- Australia: Type I
- Canada: Type A/B
- Middle East: Type G
- United Kingdom: Type G
- Ireland: Type G
- United States: Type A/B
Please contact us if you need a different plug type for your country.
Yes, all our products are 100% authentic and sourced directly from the brand manufacturers. Each product comes with a Serial number that can be registered on the official brand website, providing you with a 2-year warranty both from the brand and from us.
No, we exclusively sell new and sealed products.
If you wish to make a large order with larger quantities higher than 5 units. You can contact our customer support to receive a discount code for your order.
If you wish to order more than 10+ units and you make a business order and would like to receive a business offer than contact us at sales@briellion.com.
Payment Information
There can be several reasons why your credit card transaction didn’t go through:
3D Security Failure: Your card may lack 3D security, or the 3D security verification may have failed. Please contact your bank to verify the status of your card’s security features.
Authorization Declined: The transaction might have been declined by your card provider or bank due to their security protocols.
Card Limit Reached: Your card may have reached its limit. Please check with your bank or review your card’s available balance.
Minor Technical Issue: Occasionally, minor issues can prevent a transaction from completing. You might want to try the transaction again or use a different card.
If these steps do not resolve the issue, please feel free to contact us at support@briellion.com. We are happy to assist you further!
No, we do not offer cash on delivery. Currently, we accept Credit Card (Mastercard & VISA) payments world wide and Bank transfers for select EU countries. While we are working to expand our payment options, these are the methods we support at this time.
Order Returns
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@briellion.com. After contacting us, we will request you to state the reason of return + in some cases images of the original packaging to ensure it is according to the terms and conditions. We try to avoid any miscommunication on a later stage.
After we have confirmed it, within 1-2 business days, we will be able to provide you a FREE return label. Returning is fully free.
What you need to do:
- Request a return label at support@briellion.com
- Send your reason of return + order number + images of the ordered product in its package according to the terms and conditions.
- Within 1-2 business days you will receive a free shipping label to return your product.
- Once your returned product arrives to our warehouse. You return will be handled within 2-3 business days upon arrival. If everything is according to the terms and conditions, the refund will take place.
- Refund processing: Credit card 3-5 business days processing time. Bank transfer within Europe 1-2 business days processing time.
You can always contact us for any return question at support@briellion.com
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received your return and that we will refund you. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return and refunded you, please contact us at support@briellion.com